FAQ
Order and Payment
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
You have up to 24 hours to make changes to your order.
Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
Shipping & Delivery
Orders are received and processed within 6-8 weeks. Transit time is subject to the size and value of the order.
ZHUOMU ships to the continental United States, and does not currently ship to Hawaii, Alaska, or Puerto Rico. For inquiries about shipping please email info@zmhome.store.
If your order requires in-person delivery, a shipping representative will contact you to schedule delivery. If there is no response within 48 hours, we reserve the right to return product back to our warehouse to avoid storage fees. The order will then be cancelled, and shipping fees (original and return) will not be refunded. We charge a 20% restocking fee on all returns.
White Glove Delivery is available on select oversized items and large orders and will include inside delivery of item(s) to a room of choice, up to 2 staircases, and packaging removal. White Glove option and pricing will populate at checkout. After your order is placed, a shipping representative will reach out to schedule delivery. If you are unsure of your order, please be sure to retain the packaging so that it may be eligible for return.
Trade Program
To join our Trade Program, We require a business card and license or resale certificate. Please submit your application to trade@zmhome.store to begin your customized discounts.
Each level status is determined by how much you spend annually at ZHUOMU. The spend is the subtotal before promotional offers and shipping charges are applied when you enter your unique discount code at checkout that is registered to your Trade account.
- Brass, formerly known as Tier 1: Spend is under $10,000 = 15% off any purchase.
- Silver, formerly known as Tier 2: Spend is $10,000-$30,000 = 20% off any purchase.
- Gold, formerly known as Tier 3: Spend is over $30,000 = 25% off any purchase.
To join our Trade Program and access these exclusive discounts, please submit the following:
- Your business card
- Your business license or resale certificate
Submit your application to trade@zmhome.store to start receiving your customized discounts.
We look forward to supporting your design and styling needs with high-quality products and exceptional savings.
Enjoy access to elevated and expedited support through our newly dedicated concierge service, on hand to provide streamlined communication to seamlessly and efficiently address your needs. If you have any inquiries, please email us at trade@zmhome.store for help!
Returns
We extend a 30-day return policy for items in sellable condition and with the original packaging, less a 20% restocking fee. Woven cannot accept returns on final sale, vintage pieces, or any previously installed lighting or hanging items. Please check individual product pages for third-party return policies. Original shipping fees are non-refundable. Read more on our Returns page.
It is unlikely that we will be able to accept a return after 60 days. Claims can be submitted to Customer Service and may incur an additional restocking fee, or store credit if approved.